Who are we?
We are a small family-run business based in Harlow, Essex. The Ideal Glass has been around since 2010, but between us we have over 20 years experience in the glass trade. Our aim is to provide the best possible crystal glassware at competitive prices with a big focus on customer satisfaction. If there is anything we can do to help please don't hesitate to call us on 01279 423897 or email firstname.lastname@example.org
We are pleased to offer free UK delivery on all orders on our site. This service usually takes between 3-5 working days to arrive. We also offer an express service (next working day) for an additional £6.95.
What if I want to return something?
We have a no quibble returns policy; if you decide you no longer want an item then you may send it back to us in a saleable condition within 14 days of receiving it for a full refund or exchange.
While we take great care to ensure all deliveries are correctly picked and safely packed, If there is a problem with an order that is our fault (broken on arrival, wrong item etc) then we will refund the cost of delivering the item back to us as well (please include any receipts when you return the goods.)
Will my details be secure?
Yes absolutely! Our site is secured by a high-grade (AES 256 256-bit) SSL encryption. We treat your privacy very seriously and we will never give your information out to third parties unless its necessary for payment or delivery. If we ever need to take sensitive information over the phone then this will always be shredded immediately after use.